Legal
Legal & Policies
Terms, privacy, refund and shipping policies for Loop Motion (OPC) Private Limited.
Privacy Policy
Effective Date: May 3, 2026
Loop (“Loop”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information shared with us through our website, mobile applications, WhatsApp communication channels, call support systems, APIs, and logistics services. This Privacy Policy explains how we collect, use, disclose, store, transfer, and safeguard information relating to customers, merchants, consignees, business partners, and visitors using Loop services.
1. Company Information
Loop Motion (OPC) Private Limited
FF-156, Avinash Times Square, Sector-19, Nava Raipur Atal Nagar, Chhattisgarh - 492101
Email: namaste@looptomove.com · Phone: +91 78800 67070 · GSTIN: 22AAFCL4476M1Z7
2. Scope of This Policy
This Policy applies to:
- Website visitors
- Mobile app users
- Customers and senders
- Shipment recipients
- Business account holders
- API users and integration partners
- Customer support interactions
3. Information We Collect
A. Identity & Contact Information
- Name
- Business name
- Mobile number
- Email address
- Billing information
- GST information
B. Shipment Information
- Pickup and delivery addresses
- Parcel details
- Weight and dimensions
- Shipment value declarations
- Return shipment details
- Proof of delivery records
C. Verification Information
- Government-issued identification
- KYC documents
- Business registration records
- Tax documentation
D. Financial Information
- UPI transaction references
- Bank account details
- Payment transaction records
E. Technical Information
- Device type
- Browser information
- IP address
- Operating system
- App crash logs
- Usage analytics
F. Location Information
- GPS tracking information
- Rider movement data
- Pickup and delivery scan locations
G. Support & Communication Information
- Emails
- WhatsApp chats
- Customer support calls
- Complaint records
- Feedback submissions
4. How We Use Information
We may use information for:
- Processing pickups and deliveries
- Shipment tracking and notifications
- Identity verification and fraud prevention
- Customer support and dispute resolution
- Refund processing
- Route optimization and operational improvement
- Service analytics and platform improvement
- Legal, tax, and regulatory compliance
- Business communication and updates
5. Service Model & Carrier Network
Certain local deliveries within Raipur may be fulfilled directly by Loop. PAN India and international shipments may be fulfilled through trusted logistics and carrier partners. Additional third-party carrier rules and restrictions may apply to such shipments.
6. Sharing of Information
We may share information with:
- Delivery personnel
- Logistics and carrier partners
- Payment gateways and banks
- Cloud hosting and technology vendors
- Auditors, legal advisors, and consultants
- Government authorities and regulators where legally required
7. Cross-Border Transfers
International shipments may require information sharing with overseas logistics providers, customs authorities, and clearance agents.
8. Data Retention
Information may be retained for operational, legal, accounting, tax, fraud prevention, and dispute resolution purposes for commercially reasonable periods.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no digital platform can guarantee absolute security.
10. User Rights
Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate data
- Deletion requests
- Account-related assistance
Requests may be submitted to namaste@looptomove.com.
11. Cookies & Analytics
Our website and applications may use cookies, analytics tools, and session technologies to improve user experience and platform functionality.
12. Policy Updates
Loop reserves the right to modify this Privacy Policy at any time. Continued use of services constitutes acceptance of updated terms.