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What is Loop?
Loop is a logistics and delivery platform that helps individuals and businesses send shipments locally and across India.
What types of deliveries does Loop offer?
Loop supports local, intercity, interstate, and pan-India deliveries for documents, parcels, products, and commercial shipments.
How does Loop deliver my shipment?
Loop chooses the best available delivery option based on your shipment, route, speed, and service requirements. Your shipment may be delivered through Loop's own logistics network or through a partner carrier.
Does Loop provide pan-India delivery?
Yes. Loop provides pan-India delivery through its network of partner carriers, allowing shipments to reach serviceable locations across India.
Can I send a shipment within my city?
Yes. Loop supports local deliveries between addresses within the same city, subject to service availability.
Can I send a shipment to another city or state?
Yes. Loop supports intercity and interstate shipments, connecting local pickup locations with destinations across India.
How long will my delivery take?
Delivery time depends on the origin, destination, shipment type, distance, selected service, and transportation network. The applicable estimated delivery time is provided during the booking process where available.
How is my delivery price calculated?
Pricing may depend on the pickup and delivery locations, distance, shipment weight and dimensions, delivery speed, transportation mode, and other applicable service requirements.
What information do I need to book a delivery?
You generally need the sender's details, pickup address, recipient's details, delivery address, shipment weight and dimensions where applicable, and information about the shipment contents.
Can I track my shipment?
Yes. You can track your shipment using its tracking information and view important delivery updates as it moves through the network.
What can I send through Loop?
You can send eligible documents, parcels, products, commercial goods, and other permitted items, provided they meet Loop's packaging and transportation requirements.
What items cannot be sent through Loop?
Certain items are prohibited or restricted because of safety requirements, transportation regulations, or applicable laws. This can include dangerous goods, illegal substances, weapons, explosives, and other restricted items.
Who is responsible for packaging my shipment?
The sender is responsible for ensuring that the shipment is properly packaged, protected, and ready for transportation. Fragile or sensitive items should receive appropriate additional protection.
Can I change or cancel a shipment after booking?
Changes or cancellations may be possible depending on the shipment's status. Once pickup or transportation has started, restrictions or additional charges may apply.
What happens if the recipient is unavailable?
Depending on the delivery service and circumstances, another delivery attempt may be made, the shipment may be rescheduled, held, or returned to the sender.
What happens if my shipment is delayed?
Delivery times can be affected by traffic, weather, operational issues, route conditions, regulatory restrictions, or other unforeseen circumstances. You can use tracking to monitor the shipment.
What happens if my shipment is lost or damaged?
Loop can investigate reported lost or damaged shipments through its support process. Any applicable resolution or compensation is subject to the relevant service terms and claims policy.
What is RTO?
RTO, or Return to Origin, means a shipment is returned to the sender when delivery cannot be completed according to the applicable delivery conditions.
Can businesses use Loop for regular or bulk shipments?
Yes. Businesses can use Loop for individual, recurring, bulk, B2B, and B2C shipments, subject to the available services and route requirements.
How can I get help with my shipment?
You can contact Loop through the support options available in the app. Keep your shipment or tracking ID available so the support team can assist you more efficiently.